Have you heard about “tipping points”? The Cambridge dictionary says it is “the time at which a change or effect cannot be stopped.” Another online definition said,
The Tipping Point is defined as the moment of critical mass, the threshold, and the boiling point. It is the point when everyday things reach epidemic proportions.
When we speak of customer service, tipping points are a very important consideration for your business. You want to make sure that you operate in a comfort zone that does not reach the tipping point, so that you can work towards customer loyalty. Take a look at this revealing infographic from the folks at ClickFox:
You can see that you need to ensure your employees are consistently offering exemplary service, especially to your established customers. If your customers haven’t told you this, you need to start asking them to know for sure. (Need help doing this? Contact me please. I would love to help!)
Make sure you are in the comfort zone with your customers and your employees. You want raving fans, not people who are “tipped off”. If you have a story or comment to share, please do. I would especially love to hear from businesses in the Okanagan.