Spring forward with a full plan

March 30, 2015

Are you ready for a new year, a new summer season, a new round of tourists? Are your employees ready? …

Customer Bill of Rights

October 8, 2014

This is my second post for Customer Service Week, in hopes of spreading the best practices of successful service companies …

October 6, 2014

This week is internationally recognized as Customer Service Week, when businesses around the world work to promote exemplary service for …

May 8, 2014

I have just one thought for you to ponder in this post, and I leave it to you to consider: …

May 5, 2014

Did you read my headline and think, “I don’t have time for a break!” What if I showed you that …