Small Kindness, Big Dividend

November 13, 2018

Today is World Kindness Day. In a world where we need a day to encourage people to be kind, there …

When is a good time to start?

March 8, 2018

How often have you put off doing something because the timing just didn’t seem right? Have you delayed tackling a …

March 30, 2015

Are you ready for a new year, a new summer season, a new round of tourists? Are your employees ready? …

October 8, 2014

This is my second post for Customer Service Week, in hopes of spreading the best practices of successful service companies …

October 6, 2014

This week is internationally recognized as Customer Service Week, when businesses around the world work to promote exemplary service for …