Spring forward with a full plan
Are you ready for a new year, a new summer season, a new round of tourists? Are your employees ready? …
Category Archives: training
Service Bloopers, or what not to do for your customers
As Customer Service Week continues, I want to offer some tips on things to avoid as a service employee. Every …
The Best Recruiting Advice
“Most companies are very quick to hire and slow to fire, when really it should be the other way around.” …
How to hire your best employees
In the Okanagan, there are hundreds of people sitting right now with piles of resumes on their desks, thinking “I …
Levels of Customer Service
What qualifies as good customer service? How is that different from great customer service? Does it take the same amount …
